Refund policy

At Vortenea, we strive to ensure you are fully satisfied with your purchase. If you experience any issues, please review our return policy below.

Return Eligibility
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Returns are only accepted if the item is:

  • Defective

  • Damaged upon arrival

Non-Returnable Items
We do not accept returns for:

  • Change of mind

  • Incorrect size or preference

  • Items that are not damaged or defective

Return Process
To request a return, please contact us at:
๐Ÿ“ง vortenea@gmail.com

Include the following in your email:

  • Your order number

  • Clear photos showing the defect or damage

  • A brief description of the issue

Our team will review your request and guide you through the next steps.

Refunds
Once your return is approved and inspected, we will notify you of the refund status. If approved, your refund will be processed to your original payment method.